FREQUENTLY ASKED QUESTIONS

When will my order ship?

When your order is shipped most of our customrs will usually receive it in 3-5 business days.

We try to ship your order same day if your order is received before 3:00 pm MST. Occassionally we will have a backorder and will ship your order as soon as our stock is replenished. Orders placed over the internet, your credit card is charged automatically when you place the order. When we are on backorder, if you are not agreeable to the wait time, please call 800-754-8751 and request your order be cancelled and your card refunded.

New customers paying by check, slows your order down as we reserve the right to hold your order until your funds have cleared. Paying by check may delay your order up to 2 weeks.

Our preferred carrier is UPS as they offer better tracking ability and guaranteed delivery.

Checks are not an acceptable forms of payment for express and air mail services due to processing time. Check orders submitted through the website via PayPal, requesting air mail or express, shipping costs are corrected to UPS and mailed out in 2 weeks.

Click here to review our shipping policy.

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Last Revised: Sept 2008

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