What is your return policy?
We realize there is no one size fits all and will accept conditioner and moisturizer returns within 30 days of your invoice date for a refund of the purchase price. Returns beyond 30 days require a return authorization number and are subjected to partial reimbursement or store credits. Ineligible returns not meeting this criteria will not be accepted. Refunds will be made in the same form of payment originally used for purchase.
Shipping charges are non-refundable.
We will reimburse shipping charges for returns to us that
were the result of our error. Books
are nonrefundable unless defective. Defective books
will be exchanged. An explanation of the nature of the
defect must be included with the return.
If you have purchased our products at one of our retailer, we suggest that you return the products to them so they may address your concerns directly.
Please pack the item carefully and return it to the address below. We will refund your order price, less shipping charges, upon receipt of your return. Please email us for any additional return information and please include the following information with your returned goods and send to the address below.
- Customer Name
- Reason for return
- Return for replacement, or refund
Please allow 7-10 business days from the time the return is received to process a refund. All returns should be delivered to:
UBH Publications Inc.
PO Box 22678
Denver, CO 80222
For your protection, please use USPS delivery confirmation for return shipments.
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